Frequently Asked Questions
What size storage unit do I need for my belongings?
Determining the right size unit depends on the items you plan to store. Our website features a helpful size guide with examples of common items to assist you in choosing the appropriate unit. Additionally, our staff is available to provide personalized recommendations based on your specific needs.
What are your facility hours and access times?
Our office hours are Monday through Friday 9:30 AM to 6:00 PM and Saturday 8:30 AM to 5:00 PM. The facility is accessible daily from 6:00 AM to 10:00 PM for storage unit access. These extended access hours accommodate work schedules and weekend needs.
What security measures are in place to protect my stored items?
Our facility prioritizes the safety and security of your belongings. We employ a range of measures, including 24/7 surveillance, access control systems, and well-lit premises. Our goal is to provide a secure environment, giving you peace of mind that your items are in good hands.
Can I change the size of my storage unit if my needs change over time?
Absolutely! We understand that your storage needs may evolve. You can easily transfer to a different unit size based on availability. Just contact our friendly staff, and they will assist you in finding a unit that better suits your requirements. We're committed to ensuring your storage experience remains convenient and flexible.
How do I rent a storage unit?
You can rent a storage unit entirely online through our website without needing to visit our office or make phone calls. Simply select your preferred unit size, complete the rental agreement, and receive your access code. You can also call us at (812) 269-2980 if you prefer to speak with our team about availability and recommendations.
What payment methods do you accept?
We accept major credit cards and offer convenient online bill pay through our website. Month-to-month leases provide billing flexibility, and you can manage your payments entirely online through your customer account.
What items cannot be stored in your units?
We prohibit hazardous materials, flammable liquids, perishable food items, illegal substances, and anything that could damage the facility or other customers' belongings. A complete prohibited items list is provided during the rental process.
Do you sell moving supplies?
While our focus is on providing secure storage space, we also sell moving and packing supplies. We also provide handcarts and dollies at the facility to help with moving items to and from your unit
What happens if I need to move to a different unit size?
You can easily transfer to a different unit size based on availability. Contact our team at (812) 269-2980 and we'll help you find a unit that better suits your changing storage needs. We're committed to flexibility as your requirements evolve.
Is there a minimum rental period?
No, we offer month-to-month leases without long-term commitments. This flexibility works well for short-term storage needs, moving transitions, and situations where you're unsure how long you'll need storage.
